Cancel your reservation - IMPORTANT NOTICE
All reservations can be cancelled up to 36 hours prior to arrival time.There is a 20% penalty fee for the cancellation. For later cancelations or no shows there is a 100% penalty fee. Please read carefully the Terms and Conditions and the Refund policy. Please notice that a refund is not authomaticaly processed, but you must ask for it after the cancellation of your booking. Your request is processed in 15 days, all refunds are made through Paypal.
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Terms and conditions
Refund policy
All reservations must be prepaid at least 24 hours in advance in order to be fully confirmed. For departure times between...
Modify reservation
You can make amendments to your current bookings using just your name and email...
Cancel reservation
In order to cancel a booking, first select it by using your name and email. Please make sure you have read our cancelation policy...
Special quotes
For travelers in groups of 10+ we have special rates available. Please request quotes here and be specific as to arrival times for the group members...
Cancel airport transfer service
Playa del Carmen - travel tips
